Delete or Void the Journal entry previously entered. The Credit Memo's status is now set to Open.ĥ. Click Apply tab and uncheck the Apply box next to the Journal.Ĥ. If users want to re-open the Credit Memo in the future, perform the following:ģ. Make sure that the payment amount field is zero.ī. Select both the journal and the credit memo to offset the related Accounts Receivable account. Navigate to Transactions > Customers > Accept Customer Payments.Ģ. Go to Items tab > Apply sub tab > Mark checkbox for Apply next to the Journal entry.Īs an alternative way, perform the following:ġ. Navigate to Transactions > Customers > Issue Credit Memos > List.ģ. Then perform either of the following steps:ġ. The credit account should be a holding account or an income account depending on how users want to treat the transaction. Debit the Accounts Receivable account used in the Credit memo and indicate the Customer/Job record to allow future application against the Credit Memo. Navigate to Transactions > Financial> Make Journal Entries.Ģ. In the Account field, enter the customer account number. In the PstKy field, enter the posting key for a credit memo to a customer (in the standard system this is the posting key 11 ). Create a Journal Entry to post a debit to Accounts Receivable.ġ. From the Accounts Receivable menu, choose Document entry Other Credit memo - general. To temporarily close the Credit memo so it can be re-opened in the future and applied to open invoicesĭoing the steps below will leave an audit trail, rather than deleting the credit memo.Ī.A/R Aging is showing a negative amount for the period T o clear the A/R Aging report of these transactions.I t will no longer be applied to an existing invoice. Some users need to close credit memos for the following reasons:
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